DELIVERY & HANDLING

HANDLING

 ONCE YOU’VE PLACED YOUR ORDER, WE’LL START THE HANDLING PROCESS AND YOU’LL RECEIVE A CONFIRMATION E-MAIL.

BECAUSE OF AN INCREASING AMOUNT OF ORDERS WITH EACH SALE, SHIP TIMES DEPEND ON WHICH PRODUCT(S) ARE BEING SOLD. SHIPMENT MAY TAKE UP TO THREE WEEKS FROM THE MOMENT OF ORDERING, DEPENDING ON THE ITEM. WE’LL ALWAYS SPECIFY ESTIMATED DELIVERY TIMES EACH RESTOCK OR DROP. 

 SHIPPING

 ONCE YOUR ORDER HAS LEFT THE BUILDING, YOU’LL RECEIVE A SHIPMENT E-MAIL FROM US CONTAINING A TRACKING CODE THAT YOU CAN USE TO LOCATE YOUR ITEMS UNTIL THEY ARRIVE AT YOUR DOOR. 

EUROPEAN ORDERS: PLEASE ALLOW 1 TO 7 WORKING DAYS FOR DELIVERY AFTER RECEIVING YOUR SHIPMENT E-MAIL.

INTERCONTINENTAL ORDERS: PLEASE ALLOW 3 TO 14 WORKING DAYS FOR DELIVERY AFTER RECEIVING YOUR SHIPMENT E-MAIL. CUSTOMS MAY HOLD UP YOUR ORDER WHICH MAY CAUSE ITS DELIVERY TO BE DELAYED. 

WE PARTNER WITH A RANGE OF COURIERS DEPENDING ON THE AREA TO DELIVER THE PACKAGES. FINAL DELIVERY COULD BE HANDLED BY YOUR LOCAL POSTAGE SERVICE.

RETURNS POLICY, EXCHANGE & PROCESS 

 

IF YOU WANT TO RETURN OR EXCHANGE AN ITEM, PLEASE E-MAIL [email protected] WITH THE FOLLOWING INFORMATION:

– ORDERNUMBER
– NAME ON THE ORDER
– E-MAIL ADDRESS THE ORDER WAS MADE WITH
– YOUR REQUEST

IF YOU’VE RECEIVED A DAMAGED OR FAULTY ITEM, PLEASE ALSO PROVIDE US WITH A CLEAR PHOTOGRAPH OF THE PROBLEM.

WE’LL GET BACK TO YOU WITH THE NECESSARY INFORMATION TO START THE RETURN PROCESS. 

KEEP IN MIND THAT BUYER IS RESPONSIBLE FOR THE COST OF RETURNING THE ITEM(S) TO US.

RETURNED ITEMS MUST COMPLY WITH OUR RETURNS POLICY:

  • ITEMS MUST BE RETURNED UNWORN, UNDAMAGED AND UNUSED, WITH ALL TAGS ATTACHED AND THE ORIGINAL PACKAGING INCLUDED.
  • .

PLEASE TAKE CARE WHEN TRYING ON YOUR PURCHASES AND RETURN THEM IN THE SAME CONDITION YOU RECEIVED THEM. ANY RETURNS THAT DO NOT MEET OUR POLICY WILL NOT BE ACCEPTED. 

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